Welcome to DH Genix Media! By engaging with our website design, development, and digital marketing services, you agree to the following Terms and Conditions, which apply to all contracts and projects carried out by DH Genix Media for its clients.

1. Standard Terms
These terms and conditions govern all website, mobile app development, and digital marketing services provided by DH Genix Media. By entering into a contract with us, you agree to abide by these terms for any work we undertake.

2. Fees and Deposits
Upon accepting our proposal, you must pay an initial deposit ranging from 25% to 50% of the total project cost before we commence work.
The remaining balance is due upon successful completion of the project, subject to the terms under "Approval of Work" and "Rejected Work."
Work will not begin until the deposit is fully paid.
The deposit is non-refundable if you cancel the contract after development has begun. However, if we fail to fulfill our contractual obligations, a refund may be considered.

3. Supply of Materials
You must provide all necessary materials and information required for project completion. This includes images, text, logos, and other relevant content.
Delays in providing these materials may affect project timelines. If delays significantly impact progress, DH Genix Media reserves the right to charge for the work completed.

4. Changes and Revisions
We accommodate reasonable revisions to designs during development.
Excessive or additional revisions beyond the original scope may incur extra charges.
We reserve the right to limit revisions if they exceed a reasonable scope.

5. Project Timeline and Client Responsibilities
All timelines are based on full cooperation and timely feedback from the client.
You must assign a single point of contact who will provide prompt feedback to ensure the project stays on track.
Client delays may impact the project timeline and lead to additional costs.

6. Approval of Work
Upon completion, we will notify you to review the work.
If there are any issues, you must notify us in writing within 7 days of receiving the final work.
If no concerns are raised within this period, the work will be considered approved, and further modifications may not be accepted.
Once approved, the final balance of the project fee becomes due.

7. Handling Rejected Work
If you reject the work unfairly or fail to approve reasonable revisions, we reserve the right to terminate the contract and recover payment for work completed.

8. Final Payment The remaining project balance is due immediately after the 7-day review period once the work is approved or deemed approved.

9. Intellectual Property and Usage Rights
You must ensure that all provided content (logos, images, text, etc.) does not violate intellectual property laws.
You are responsible for securing the necessary permissions and rights for any material submitted.
DH Genix Media will not be held liable for any legal issues regarding the content provided by the client.

10. Licensing of Completed Work
Once full payment is received, DH Genix Media grants you a lifetime license to use the website, mobile application, or digital assets created for your business.

11. Limitation of Liability
DH Genix Media is not liable for any losses or damages resulting from delays, unforeseen circumstances, or factors beyond our control.

12. Disclaimer To the extent permitted by law, DH Genix Media excludes all warranties and representations regarding services provided, except those expressly stated in this document.
Any legal liabilities that cannot be excluded by law will be addressed in accordance with UAE regulations.
For any inquiries, please contact us at info@dhgenixmedia.ae